• Limetorrents Browse
  • Now Playing:

    Manager of Donor and Volunteer Relations

    BusinessWeek magazine called us “one of the best radio stations in the world”

    We received our broadcasting license in 1947 and continue to thrive as an independent voice in a marketplace dominated by several large broadcasters.  Over the years our format and technology has changed, but our mandate remains the same - to enrich the cultural, educational and arts experience of listeners around the world.

    We have built a passionate and loyal audience who crave diversity and musical sophistication, embraced through an all-jazz format within a non-profit, arts and education context.  With 700,000+ listeners tuning in via one of the many ways to access us - radio, web, or our iPhone, iPad or Android apps – we have proven that there is a place for an independent voice. More than a broadcaster, JAZZ.FM91 offers youth education programs (with over 1,000 youth participating each year), adult education, and live concerts and events through-out the year (over 7,000 attend annually).

    If you love the arts, and are interested in making a difference in Toronto’s cultural landscape, we would love to hear from you. We are seeking an energetic, innovative and entrepreneurial individual to fill the role of
    Manager of Donor and Volunteer Relations

    Key Role Responsibilities/Activities/Deliverables:

    The Manager of Donor and Volunteer Relations will play a leading role in constantly improving our relationship with two of our most critical stakeholders:  donors and volunteers.   Quantitatively, the result of these efforts will be demonstrated in our fundraising revenue and donor count reports.  Qualitatively, the result of these efforts will be measured by a sense that our donors and volunteers are aware of their incredible value to JAZZ.FM91.  

    The Manager will oversee the general fundraising department.  The Manager will ensure that every interaction our donors and volunteers have with JAZZ.FM91 is a positive one.  While not necessarily an expert in databases, the Manager will be able to oversee the Database Administrator to ensure that reports are being generated on a regular basis.  The Manager will use these reports to ensure that donors do not lapse, donors are thanked appropriately and that we have fulfilled our obligation to donors.  The Manager will also launch a donor loyalty program and ensure it is appropriately administrated.  We offer a number of incentives to donors, including our flagship Live-to-Air concerts and our Jazz Safaris. The Manager will oversee these events.    The Manager will ensure that our ability to provide a mutually beneficial experience for volunteers thrives.  The Manager will continue our efforts to offer a robust volunteer rewards program.  

    The Manager has a team of coordinators reporting to him/her.

    The Manager reports to the Head of Fundraising and Corporate Partnerships.

    Fundraising Activities (70% of time)
    •    Create a culture of quality customer service and donor excellence that will lead to increased donations.
    o    For example, ensure donors are contacted before they lapse; create donor communications to create excitement about the station, its mission with an ultimate purpose to increase donations; appropriately thank donors for their contributions; remind donors why they contribute.
    •    Manage fundraising and volunteer components of on-air campaigns including, prizing and incentive planning, volunteer and staff scheduling, prizing, print materials, etc. 
    •    Manage events that result in fundraising revenue, such as Live-to-Air concerts, and Jazz Safaris.
    •    Conduct donor cultivation during JAZZ.FM91’s events to identify prospects and to further develop relationships.
    •    Implement and administer the Donor Loyalty program.
    •    Build and maintain effective working relationships with other departments and fellow key staff.
    •    Other duties as required.

    Volunteer Management (25% of time)
    •    Develop a program that mobilizes the volunteer community to support and celebrate world class jazz and the arts.
    •    Develop strong relations with the volunteer community to achieve a clear picture of volunteer interests and skills capital, and to leverage volunteer interests and skill capital – developing and overseeing the implementation of a volunteer engagement plan that drives the goals and activities of the station (working with volunteer governance structure/Committee Chair).
    •    Engage a broad range of volunteers including high school, university, and graduate students who are looking for volunteer and career development opportunities.
    •    Create a volunteer program so the station has a pool of ambassadors who are able to assist, as needed, at events. 
    •    Manage volunteer team including ensuring all roles have clear duties and responsibilities, defined accountabilities and regular performance feedback.

    Tax Receipting (5% of time)

    •    Oversee database administrator to ensure tax receipts are issued in a timely and accurate manner. 

    What we are looking for in a candidate:
    •    At least five years of work experience in a philanthropic role;
    •    At least two years of experience managing a team;
    •    Exceptional customer service and/or donor relations experience;
    •    Previous database experience, preferably Raiser’s Edge;
    •    Solid written and verbal communication skills; 
    •    A track-record of being a team player who can lead and be an exceptional contributor;
    •    Strong work ethic, attention to detail, good time-management skills and the ability to work to a deadline;
    •    Post-secondary education; and
    •    The ability to work evenings and/or weekends during concerts and other fundraising initiatives.

    This search process will commence immediately and will remain open until a successful candidate is selected. Qualified applicants are invited to submit their resume and letter of interest, in confidence, to resumes@jazz.fm.

    The Jazz Messenger

    Sign up to receive our weekly e-newsletter, The Jazz Messenger.

    JazzFM91 HD

    Jazz Calendar Login

    Forgot your password? Forgot your username?